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  • Professional but not trustworthy Disclaimer: Tired after cleaning 100s of tiny carpet fibres all over the house and feeling like sh** for exposing my baby to VOCs, I am writing this review. We have a new-born and our cat was peeing in the carpet. We called Walgenmeyers to replace the carpet. They showed up time for the estimate and even brought samples as I couldn't go to the store with the baby, mailed us a quote in a timely manner and scheduled us pretty quickly. The installers came on time and did the job as expected. I appreciate how professional they were. During home visit, I asked Jeff about chemicals in the carpet and he assured me that the carpet was certified for air control and safe. During installation (when they put the adhesive) and after the carpet was installed, the whole house had this really BAD chemical smell. I called him to get more information about the carpet rating and adhesive used but he couldn't give me good answers neither did he call back with answers as he promised. I, then, read about VOCs and benzene and formaldehyde and what not that is released with new carpets. As a new mom, my head was spinning, so I got a hotel room for three days (72 hours as recommend by internet wisdom) and left all the windows open for ventilation. Now I am back home and the house still smells of chemicals. In addition, the carpet fibres are coming off the carpet if we step on the carpet, so I am guess we got really bad quality carpet. If I wanted cheap carpet and untrustworthy people, I would have gone with a big box store and not a local company and probably paid half the price we paid Walgenmeyers. I really wish Jeff had been honest about the smell. We could have discussed it - I might have done one room (with cat pee) instead of all rooms or I would have requested the carpet to be aired out for 72 hours before installation, or I would have installed it before our vacation two weeks from now. So many safer options that what we did. I really wish this company puts people over profits. Maybe too much to ask!
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