The receptionist who greeted us was AMAZING! I was nervous since I have not done this before, but she made me feel completely at ease. She walked me through the whole process. She even helped click my shoes into the bike! The customer service was beyond excellent!!!! They have a lot of darling & helpful amenities. They have water & ice AND hair ties and mints. The instructor was awesome & had killer energy!!! You couldn't help but get excited and energized!