In the middle of the night I needed a tow, which was done on time which I was grateful for. The tow man was courteous and helpful. However this review is not about the tow man but the business. Two days later I showed up early in the morning to pay my bill and get my belongings out of my vehicle so that I can take the Greyhound home. They wouldn't let my finance go through my vehicle to get our stuff while I waited in line to pay the bill. Our bus was leaving in 45 min from downtown Pittsburgh, they knew this but still would not allow my finance access to the car so that our time is used efficiently and she organizes and packs our stuff while work out the bill in the office.
That wasn't the biggest problem. I had to hire a car transporter to get my vehicle out of Ferras to another mechanic shop close to home. The people in the office said that they would not help the driver of the car transporter push the car from the lot onto the street so that he can load it onto the tractor trailer (keep in mind that my car doesn't turn on). They said that they will be willing to steer the vehicle while the driver pushes and that if that they would charge an additional $150 if they need to use one of their vehicles to move it out.
I couldn't believe it. All I was asking for, is what any good samaritan would do, to just help the driver push the vehicle off their gravel lot onto to the street so that the driver can load it onto the trailer. They said that we will not help push and that we can use a vehicle for $150 extra charge.
There are plenty of other mechanic shops that are down to earth, that sympathize with the customer and help them out. Not these people. They are all about the dollar.