I want to support local businesses...I really do. The problem here is they are never open when I need them. 9-6 4 days a week? Only open for 3 hours on Sunday? Most people don't get off work until 5, and don't have the time to rush there before they close. Or, we're doing our home improvement projects on Sunday. So, I end up at Lowe's. They may not have the friendly staff, but when I need a part for my toilet, I need a part for my toilet.