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| - The food is really good, but the service is absolutely terrible.
Let me start with the food before I explain the service. The fish is fresh, and doesn't have that weird waxy texture you experience sometimes. The temperature is also good, not cold. The selection is also excellent, far better that Kanda across the street. This aspect is actually pretty close to perfect for an all you can eat. Unfortunately, we don go to a restaurant only for the food, but the service as well. That's were the story is:
We were a group of 4, for supper on a Thursday night. It was quite busy, all the tables were full.
We started off the evening with a very quick request for our order, even before we had a chance to see the menu at length and before our whole party had arrived. Normally, this takes the longest, so we were happy that it looked like the service would be nice and prompt.
My friend and I ordered the sushi pizza and some teriyaki chicken while we waited for the other 2 people to show up. It took almost 15 minutes for that order to arrive, by which point we had prepared our second order after the party was complete.
That order took close to 20 minutes to arrive, and we placed our third order. This is where everything went downhill.
We waited and waited, and were delivered sushi pizza again, despite not remembering ordering it. Alright, we were hungry, having waited over 10 minutes at that point at an empty table. Then we saw what looked like our order delivered to a table next to us. The people at that table seemed confused, but they didn't really argue and took a large plate with over 40 pieces on it. Then, we got another sushi pizza. This was a bit of a surprise, but hey, we were hungry... We asked the waited to look into our order, and he couldn't find it anymore. So we made another one.
Then I witnessed something that had our table in tears we were laughing so hard, because a table behind us received an order of sushi pizza, and they had the most perplexed look on their face as the waiter served it to them. They had clearly not ordered it. But they took the plate anyways.
Finally, 35 minutes after we had finished the second order, and two sushi pizzas we didn't order arrived, we got half of the third order. At this point we were fed up, but still hungry, so we placed a 4th and final order.
The second half of the third order never showed up, but we got half of the 4th order.
All in all, we spent 2 hours and 15 minutes at the restaurant, and had food on our table for about 30 minutes of that.
I'm returning today and hope the service is better when they aren't as busy. I will report back to be sure.
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