I received an email from the customer service department and a call from the manager this past week. The manager, Wagner, told me to come in at my earliest convenience and he would resolve the issue. Wagner was excellent, hence the updated 4 star rating. He was very helpful, professional, and able to fix my problem beyond my expectations. The support staff is still pretty rough around the edges, hence the 4 stars. But if I only rated the manager and the customer service department it would be 5 stars for sure. I am very thrilled with the service I received today from him.