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| - There are so many things wrong with this gym that I could probably write a small book on its gross lack of customer service and inattentiveness to detail, but I'll try to sum it up in under 20 paragraphs.
PF puts far more emphasis on the customer it's trying to court than the one it already has. Basically, a sell-sell-sell attitude. Once you are a member, you're nothing to them anymore.
-I've tried to get the tv put on to no avail sometimes. PF has numerous tvs and often a big game will be showing where people are doing cardio but where people (moslty men) are lifting free weights, we'll get news or golf. "I don't know how to work the tv" or "I'll ask someone to do it" are popular responses. I've even been turned down trying to get an ASU game on and that's the local team. Disappointing for a gym with satellite tv.
- PF has lowered rates for new customers and done nothing for their existing ones. They've even given equipment away to one of their other gyms meaning you're getting less for your money.
- Trainers hold special aerobics classes inside the gym. No, not inside the aerobics room, inside the gym where people work out. It's not unusual to see people doing wind sprints up and down the hallway or a group of people doing ab work in front of a machine you'd like to use.
-For years this place didn't provide paper towels. If you wanted to clean down equipment or your brow, you had to buy a towel or bring your own. The bathroom only had heated dryers or toilet paper.
It now has paper towel dispensers but some are often empty and workers rarely care. Patrons here do a great job cleaning up after themselves.
- Pushing supplements is more important than pushing you to work harder. This location has a very hard time keeping female trainers. Women are constantly being hired, but they don't last long. I'm told being a trainer there is very difficult because you are not just required to recruit a stable of people to train, you have to sell them supplements as well. PF sells its own brand of supps and trainers will tell you how wonderful they are, better prices than stores, etc. I think the trainers are competent, I'm told they're required to sell stuff though and convincing one that Apex is better than name brands and much cheaper is not what we want to hear during our training.
- Loose or damaged equipment is often left unattended. From week to week some of the same dumb bells are loose and I once reported a bent bar on the bench press and no one there cared to remove it. I told multiple employees too.
- Aerobics classes are subpar and so are the times. Some of the classes are titled one thing and then when you get into the class they're doing something else. I once did a kickboxing class and the girl had us doing wind sprints and some kind of standing aerobic movements that didn't involve punching or kicking. Many of their better classes start at like 5 p.m. It's almost as if their schedule is geared around students.
There's a high turnover rate at this gym too. From the front desk girls to the trainers (many of the male trainers have been there a while) to the managers. There's literally a different manager there every few weeks and the guy who introduces himself to you on a Wednesday and says 'If you have any problems my name's Bob," will be named Steve a few weeks later and Mark after that.
Competitive pricing compared to other gyms, convenience and decent, clean equipment keep me going there.
Unless this gym is really convenient for you or the price is well below what other gyms are charging, check into your other options.
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