As people have stated it's a unique place in a neighbourhood (arcadia) that has a lot of good restaurants.
The parking situation is a bit ridiculous but just get into the parking lot and before you know it someone will be leaving and you'll be fine. It's all part of the experience.
The food is really good. I love the GF pizza. Best in town. Got a case of food poisoning from it last month and called the manager but have not heard back from them since. Most food poisoning's come from improper hand washing.
Otherwise have always had good service here with great food. You can sit inside. You can bring your dog and sit outside.
It takes a couple of months before you learn all the nuance's of this place but it's worth it.