Occasionally I redirect packages that are being delivered to my house to a UPS store due to the tendency for those packages to sprout legs and walk off my porch and never been seen again.
I recently won a raffle prize at a Yelp event (yay!). When asked where to ship it, I didn't realize it was big and would need to go UPS (vs. USPS) and had it sent to my house. Once I got the UPS notification that something was being delivered to my house, I re-directed it to the Hawthorne store.
On the day it showed as "delivered", I dropped by to pick up the package. The clerk told me it wasn't here yet - must be arriving later today. Okay, no biggie. I went back 3 days later....to be told the EXACT same thing. This time, I pushed back. The clerk looked up my package (not sure why the first clerk didn't do the same thing) and told me it had been delivered and signed for...but, he didn't know where or the person who signed for it. Okay.....
Rather than calling UPS or making some additional inquiries for me, he handed me a phone number to UPS and wished me luck. Thanks for the help........