The location itself is a little hard to get to (why is Charlotte so full of medians?). The staff is generally pretty inattentive. Often, I have to go in and stand around for a while before anyone offers to get my order. Several times, I have asked for my order "for here" and received it "to go." They also run out of sweet tea a lot.
Pros: At the end of the day, the food is tasty. And for some reason, this location is cheaper than the 10525 Mallard Creek Rd one. (The combo I usually get is 25 cents less here.)