First, be aware that she charges you a fee to pay with a credit card..granted, she has it posted in a frame on the wall, but I would have never thought of looking for it or at it. She should inform new customers that she charges and I would have been prepared when I picked up my dogs. Second, she does not take Discover! Third, when asked how I would like my two dogs groomed, I replied that I did not want them to be shaved and she responded "poofy"? Which I said yes. When I came in 5 hours later to get them, she was still working on one of my dogs and I did not even know it was mine - she shaved them both! The worst hair cuts - ever, will not be back.