I rarely post to Yelp and when I do it is to rave about a company and not complain. This is my first complaint on Yelp as I felt a bit offended about what took place during an in home consultation.
I called to receive an in-home estimate and was scheduled to have someone stop at my home to provide information/costs on the products they sell.
I marked my calendar to have the afternoon free to take care of this project. The rep was 30 minutes late but was no problem in my eyes as things come up and I was home to see him when he arrived.
The rep arrived and refused to give me any product info/pricing because my husband was not home to listen to his pitch. After 4 different attempts to explain my husband doesn't want to be a part of the decision making with this project, my husband has asked for me to make my decision and contract without his consent, my husband doesn't need to be involved in this process, my husband specifically does not want to be involved in picking out the doors, etc the rep still refused to share or sell his products.
He had his foot in my door. He had someone willing to contract with what I can only assume about a $20,000 order for doors and potentially be a returning customer to redo all windows in a 5,000 sq ft home and he still couldn't find the salesmanship to open his bag and talk about his products...hand me some reading material...nothing.
I've never seen such poor salesman skills in my life.
I blocked off a whole afternoon of my schedule to get an in home quote to wait around for a sales guy to show up late and then tell me he can't share his products with me but could reschedule another time when my husband (who doesn't want to be a part of this) could listen to his pitch.
Well there are plenty of other companies who would gladly want my business and would beg to get a foot in my door, would show up 5 minutes EARLY and would respect that a wife CAN make a decision without her husband needing to hold her hand in the process.
The only reason this gets 2 stars is because their customer service team handled it well.