I am an avid review reader and it always makes me a little nervous when I read bad reviews, but I also see some people just like to complain a lot. Anyway, I just had a new king size bed delivered this morning and I couldn't be happier with the entire experience. There was no pushy salespeople I wanted to run from, (and I literally will and have run if you annoy me) purchase and delivery set up was quick and easy, and I had several emails and calls to confirm delivery. Delivery service was scheduled between 8:15-10:15 and the guys called me promptly at 8:15 and said they would arrive in 20 minuets. They were friendly, and had the bed put together and had me look it over in about 30 minuets. I would purchase from this store again.