This is a very well run hotel and I would certainly stay here again if in the city. The only reason I'm not giving it a five is because I think 200+ a night is a bit overpriced, but I booked about 7 days before my trip. The customer service in this hotel is perfect. The hotel shuttle picked me up from the airport and was really fast. It took maybe 15 minutes to get to the hotel. As soon as I walked in, I was offered cookies while I waited in line. Following maybe a 2 minute wait, I checked in to my room and was placed on the Hilton Honors floor since I'm a reward member. Although this hotel only has 7 floors, it designates the top 3 as Hilton Honors.
From a convenience standpoint, this hotel is also ideal. I had business in the Engineering Building on campus, and it was about a 15 minute walk. The capital and downtown were about a 5-10 minute walk. None of the streets felt shady and there were always pedestrians. Even when I took a run at about 7:15, the streets were relatively busy.
The only inconvenience at this hotel is the morning shuttle begins at 7:00am, so if you have an early flight you have to schedule a cab. The staff was really nice to check the shuttle log to see if I could ride to the airport with a flight crew, but the times didn't align. Again, great customer service!