I've been here twice, once with my gf after work and once more with a couple of coworkers during lunch. Both times got what I expected with decent service.
The thing that I like about the place is that there is always room. Other similar places like Jack Astor's tend to get really crowded around key times (lunch, happy hour), but this place always has room. I don't know if this is a good sign, but works for me.
Most of the negative posts here had bad experience with service. I was really fine both time, seated right away and the waitresses were with us right away. Never waited too long for food... so fine from this perspective.
The portions are relatively large but their food tends to get a tad greasy (excellent if you crave some junk food without stepping in a McDonald's). Had calamari, nachos and a fish sandwich in my times there. Never a bad meal.
I guess the place is not 5 stars because it doesn't offer anything out of the ordinary, but whenever I go there I get what I need. I guess I was lucky with the service compared to other patrons...