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  • WARNING: Beth lives in Crazytown! My fiance and I have 4 houses, and I have used this company 6 times in the last 3 years. NEVER AGAIN! The last time they came to my house for a service call, three days later my son was having the same problem. After talking with them a couple of times, they finally said they would come back and redo it and only charge me about $40. I was happy. I gave them my credit card number since I was not at that property and they said they would charge my card. I thought everything was done. Several days later, my son called me and said they had charged his card for both services, AND had charged MORE the second time they came out than they had originally charged. It had overdrawn his bank account. I called Diamondback and they argued with me about the quote I had been given for the second appointment, and also admitted they had charged the wrong card. They talked to a supervisor, called me back and said they would fix the charges. I thought they were going to take the charges off my son's card and charge mine, but I'm not sure what they did. TWO MONTHS LATER, I get a call from Beth (who is apparently the VP, and owner's wife). She had first called my fiance and told him she was taking me to court because I owed them money and had I had reversed the charges on my credit card. HUH? I called her myself and asked what she was talking about, I had never reversed anything. Her response was "Oh, you never reversed your charges? You never reversed your charges? Well, I'll see you in court!" Then she HUNG UP ON ME!!! What?!?!? My fiance called her back after I talked to him and she said that I had been yelling at her and used the F-bomb! Then he just wanted to get this whole thing taken care of so he said he would bring them a check. They said if he came to the office they would call the cops because they felt threatened! It went on and on...needless to say, it was the craziest phone call either of us had ever received from a company, and I would never do business with them again, and will tell everyone I know the same. MOST UNPROFESSIONAL BUSINESS EVER!!!!!!!
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