I'm beginning to get really fed up with writing great reviews for restaurants. It's getting really hard to find a restaurant that appreciates their customers and is consistent in customer service.
I ordered my usual favourites from this place last week. I placed an order for pick up. Lady on the phone told me my order would be $55, which is the usual price, but said that if I pay cash I will receive 5% off.
What?!? Why was this never mentioned to me before and what place does this? Seemed very sketchy. I didn't have time to stop by a bank so I was okay with paying my usual price.
When my husband got there she told him the bill was $60? How can you say one thing on the phone and then a different thing when you show up? What if I didn't have the extra $5? What kind of a sketchy place is this? And how rude are they? They know us as repeating customers, as we usually eat here once a month.
My husband asked her why the price change and she said that she only gave me an estimate on the phone? Really? I've never heard of restaurants giving estimates on the phone? Who are you fooling? Then she mentioned the minimum wage hike? Um okay, no problem.. you should mention to customers that the prices have changed when they order.
My husband also told her that his wife gave this place a fabulous review and all she could do is bow her head.. The right thing for you to have done is because you were in the wrong and inconsistent with your lies is to let it slide and charge us the price that was given in the phone. That's customer service!
I would have stayed loyal but now I will venture out to try some other places.. typical example of how customer service is not prevalent in this day in age. All this over your sketchiness to get an extra $5.