They do walk-ins but only if the feel like it. When you schedule, they schedule multiple people at the same time . Or when you walk in at your scheduled time the barbers would be cutting each other's hairs and they make you wait, while the shop is dead. When you get seated they are talking with each other and not paying attention to your cut, I got the wrong haircut when I specifically told the guy what I wanted, but he wasn't paying attention. They do a good job when they are paying attention and not playing around, or on their phone while cutting your hair. Will not come back again.