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  • We stayed here one night before and after a TATL flight on the way home. We met the complimentary shuttle at the airport and in a matter of minutes we arrived at the hotel. Arriving after midnight on the first night, we were exhausted and just wanted to sleep. The room appeared clean and comfortable. In the morning when we could see the room better, the room was not up to cleanliness standards. There was dust on the laminate floor in the sitting room, grim and hair in the bathroom. Toiletries were not up to the usual hilton executive room standards, minus shower gel. The breakfast in the restaurant was very nice. Plentiful buffet with lots of hot and cold items to select. On the way back, we managed to somehow get the same room. Exhausted from a long flight, with more travel the next day, we just wanted to relax and get something to eat in the bar. Service was absolutely terrible. Table was never cleared despite ordering another drink post dinner. There the plate sat with some french fries on the table never to be removed. The best part is charging over $4.00 for a club soda with no refill offered. The executive lounge on the 9th floor was very nice. We didn't eat anything, just went for coffee in the am. The best assets is the complimentary shuttle to and from the airport, and it's close proximity. Note to management - I wish I had got the female associates name that drives the airport shuttle. She goes above and beyond the call of duty. There is no bag too big or small that she didn't help with. All with a smile on her face. To echo what another Reviewer said, if I'm entitled to water, just put it in my room. Why do I need to go to the front desk and announce my room number out loud so everyone can hear. This property served it's purpose, nothing more.
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