Dropped off a very important watch to me for them to service. I was told by the woman in the store that I would receive a call after a few days, but I have received no call at all. I left the watch which was my first ever father's day present on the 15th and I have not heard from them since. I have called them yesterday and today during their limited business hours but no one answers the phone and I have received no call back. I would like my watch fixed, but I am getting nervous because I haven't heard anything and they aren't answering their phone. What is going on Michael's Jewelers?