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  • Tried to upgrade my phone. Walked in. Stood there for a couple minutes until someone said they would be right with me. I noticed at least 7 employees and only 4 customers. We stood waiting for assistance. I can only assume it was the manager as he appeared to look busy. He went outside, he put the plastic molding back on the wall in the corner. Never once attempting to help me. As 3 associates assembled at the front counter I decided it was time to take my business to one of the other 20 stores that sells Verizon phones in the immediate 10 mile radius. Thanks but no thanks
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