This used to be my favorite place to go because it's fun and has a beautiful courtyard and great energy. The food has always been quite delicious (American Greek style). The last time I went was in August for my anniversary with my partner. It was a busy Saturday night and while he usually orders the hot Dolmas meal, I suggested the Pikalia because it's a mix of things with Dolmas included. I ordered it recently for a lunch meeting and it was amazing.
The Pikalia came freezing cold, Spanikopita soggy, Dolmas without meat inside (the meal version does have meat). He was dissatisfied and after 2 bites and I told our waitress (who was nice) that it's really not what we expected, could we just order the Dolmas? She graciously took the plate and went off to reorder for us. I guess she must have told another waiter because 1 minute later, another employee (a tall man with short hair and a goatee) came to our table, shoved the plate in our face and started yelling at us for returning the Pikalia. Everybody was staring. I WILL NEVER STEP FOOT IN PANOS AGAIN.
Disgraceful service.