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  • UPDATE 2016: After 2nd visit, I am lowering my initial rating, here's why: I had a flat tire and thought, let me take it to my friends at Griffin Bros. Well, I took my flat tire there (there was a long screw in it), to get it fixed/plugged and also accepted their upsell of a full vehicle check for $20, because I trusted they could take care of it all. After a 3 hour wait, 3 HOURS. They told me it couldn't be fixed and estimated me a tire for $140, already added to my total like they automatically thought I would accept. Well, I declined. The next day I went to a smaller shop...they fixed my tire in 5 minutes, not even exaggerating. I'm sorry, but I just could never trust Griffin Bros again. I feel violated. You'd think a business that is more commercial would have more skill or even integrity, if that's the case, because it makes no sense for one shop to not have the ability to pull a screw out of a tire and plug it and another one fixes it in 5 minutes. Makes no sense, not at all. Done. They offer free popcorn and cold drinks as you wait, which is amazing. They have an actual carnival-like popcorn machine and a refill soda machine to drink all you want as you wait and watch TV with a remote control. They also have a play area for kids, which is unheard for a car shop. It's a family friendly shop that keeps you entertained as you wait. I'm glad they offer all of that because it took 1 hour and 30 minutes for an oil change and lube. I had an appointment to attend, so that was very inconvenient. They don't tell you how long it will take and maybe don't care about your schedule. Simply saying an estimated time will solve this. Good service but too slow or shorthanded, at least on that day. So if you have an appointment, make sure to be prepared to wipe your schedule clean, or go to someone faster. Overall, I would give them another chance and go again. Just by simply offering popcorn, drinks, and sometimes cookies for free, shows that the owner or manager cares about the customers. No other auto repair place does this and that's why I recommend this place to my friends. But also warn them about Griffin's super long oil change sometimes.
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