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  • Due to our previous negative experience at Lockdown, we were contacted by them in an effort to make things right with us. We were invited to come back to try another room so we could see what the experience is really supposed to be like. We tried another escape room (Samurai Room) this past weekend. There were two visible employees there (along with one other group) when we arrived and they seemed to have a good handle on the flow of both groups. Although we did not need to ask for any clues while we were solving the room, our game master was very attentive to us with her communication about other things (I don't want to give anything away with the room by providing specifics). As far as the actual room and puzzles go, I felt it was pretty easy. We (a group of 4) escaped the room in under 24 minutes without any clues. We would've preferred it to be more challenging but we still had a good time. I felt with the ease of this room and the difficulty of Chemical Lab, it would be better to reduce the number of clues available for Samurai to two clues (instead of three) and increase the number of clues available for Chemical Lab to three (instead of two). I still stick with my original review of the walkie talkies not being the best way to communicate. I did talk with the game master about that and she was explaining that they've had problems with people messing with and breaking the countdown monitors so they want to steer clear of having other electronics that people might destroy. This seemed a little odd to me for a couple of reasons. 1) I know many other escape rooms have monitors in their rooms that provide both a countdown and clues and there isn't a problem of vandalism with them, 2) if the game master is monitoring the game attentively they'd be able to see if they are being messed with and could stop the game before anything happened and 3) why not just mount them up high enough to where they can't be reached? As for the customer service aspect, I was impressed with how quickly I was contacted after my last review to try to get things resolved. I appreciate knowing that a customer's review doesn't go unnoticed and that they value what we have to say. It's great that they take customer feedback so openly and strive to be the best at what they do. We have done all of their rooms now at this location but I know they have a few other locations in both Las Vegas and San Diego so, if we're ever in the areas, I'd consider hitting one of them up.
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