CONSUMER BEWARE: DO NOT RENT HERE!!!
Extremely rude service. They were incredibly inhospitable and discourteous at this location.
I am a high-frequency business traveler (photojournalist) that has rented thousands of cars and trucks over the past decade and I can confidently say that this particular location is ranked right at the very bottom of my
list (ranked lower than rental agencies that I've used even in subsaharan Africa).
I'm shocked that a "business" like this (and I use the term "business" graciously) is able to operate. I was treated like dirt because I was unhappy with this small Fiat 500 car they forced upon me.
When I went inside to express my displeasure about the treatment I was receiving there, as well as the little car itself (I am 6'4"); the blonde woman with an Eastern European accent had the audacity to say to me "well you should have known better than to book a car that you know you'd be unhappy with."
This is totally uncalled for. It's rude and disrespectful behavior towards a guest in your "business". I don't know what other car rental agency would rather watch a loyal, lifelong customer walk away from a legitimate deal than to, at least pretend to care enough to make an offer to help correct their concerns.. Instead I was met with crudeness, disrespect and hostility.
At the end of the day this Enterprise car rental location should always remember that the customer has plenty of options (i.e. I have money in my pocket, I can easily walk next door to your competitor -- but it's you, as a business, that will ultimately lose potential revenue by abusing your prospective clients).
I will definitely report them to their Corporate Head Offices. CONSUMER BEWARE: DO NOT RENT HERE!!!
Thank you Enterprise for showing your true colors. I've moved on from this incident and will never ever even say your name again.