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  • I like to walk over to Patti's for a coffee. I wish that Patti's would open a little bit earlier in the morning so I could get a coffee on my way to work. I leave for work at 7:15 am and Patti's doesn't open until 8 am. Most places that serve coffee/latte/cappuccino open early to accommodate the coffee drinkers on their way to work. I'm sure I'm not the only one in White Oak who feels that way. My brother told me today that he stopped at Patti's one morning at 8 am and the door was locked and no one came to the door to let him in. Lost business for Patti's. My brother plans on getting his coffee elsewhere. The last two times I have been to Patti's, the person (same both times) who waited on me was distracted and not listening to my order or requests. The first time I wanted a dozen of cookies and I said I want three peanut butter and he started putting a whole dozen of peanut butter cookies in a box. Customer service is one of the things that brings in repeat business. The second time I came in, I asked to see the gluten free menu to place an order and I wanted to see the gluten free treats that are kept in the freezer. The gf treats were brought to the counter and I said I would take the cinnamon and one wholesome. I was given one banana and one wholesome. My order was rung up and he forgot that I wanted to place an order for some gf items. He started to look for the gf menu. He couldn't find it. He brought out the red binder that had the ingredients for the gf goods. He couldn't find the menu or order sheets for the gf items. He asked me if I wanted the menu emailed to me. I said that was fine but I wanted to look at the gf menu so I could place an order. I left without being able to place an order. Patti's lost what could have been a larger sale.
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