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  • We have been in many times to this location at different times of the days and on different days. Every single time the Blizzards are watery. One time for the heck of it we asked how come they don't turn it upside down? If they did, it would be thicker and taste better. We got our first response of "when going through the drive-through you must request for them not to put it in a bag and then they will honor the Blizzard being free next time." So the next time we go in and the response was they don't flip over at this location. I asked if it was a Franchise location and they responded with "yeah." Another watery, runny blizzard with rushes service. This last time we saw they had a cotton candy blizzard and my daughter who is 7 wanted to try it. Apparently,we took too long to decide because the lady asked if we we were ready to order multiple times and hadn't even been there, but two minutes. Calm down. So when we get to the window we don't get greeted instead we get a bitchy look from a teenager that looks like she doesn't want to be there. I get handed a blizzard with a bag that says "upside down or it's free" as well as just ordering from a sign that says "it's upside down or its free next time." Open the bag to find runny blizzards with their lids squeezed on and runny ice cream down the sides. Really? It's hot. I do not want to drink my damn blizzard that we paid $5 for. You can go down the street to a real ice cream shop, get amazing service and pay the same price for wonderful ice cream. I don't know WHY I gave this place another try. So my husband gets out and goes in to be greeted by the same rude teenager who points to a sign & says because of their drive-through times they do not have to honor the upside down blizzard. It's always a different story, but it's always the same crappy teenagers with poor attitudes, and it's always runny ass ice cream. Doesn't matter if you get the peanut buster parfait or the blizzard or the brownie ice cream, it all just doesn't taste like other dairy queens we have been too. My husband calls later cause our ice cream was melted and the phone is answered by the same rude worker who says she's the manager (yeah right) & says her general manager is in the back, then says he won't be in until 4pm the next day. When I ask for a number she says "what I'm sorry I can't hear you you're breaking up" literally pretended like she couldn't hear me. Unbelievable. Whoever runs this location needs to get it together. I will be writing corporate because I know franchise does NOT make their own rules they must follow corporate policy. The point isn't a free blizzard. The point is: when I got into a ice cream shop on a hot ass day I DO NOT want to drink my ice cream. THAT IS WHY IT NEEDS TO BE SERVED UPSIDE DOWN. It proves the ice cream is thick and cold.
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