I want to love this place, I really do but I don't think I'll return for a few reasons:
1) Why do I have to tell them what I ordered three times? each employee asks what I ordered, then when I get to the cash register I have to tell them again what I ordered, when I come in with five meal orders I can't remember everything, why do they not have a better system for this?
2) When I ask for bacon to be cooked extra crispy they used to do it for me now they tell me they are not allowed to. Seriously? chewy uncooked bacon is not cool. Even McDonalds can oblige this request.
3) The portions. I should be full after spending 10 dollars on a salad but when they only put a couple pieces of chicken and charge nearly $2 for more or can't fill the soup bowl up it comes across as pretty stingy.
4) Upcharges on everything. At the prices they charge for everything they should be able to add extra cheese or croutons free of charge.
The food is very tasty and I'd love to return but the above reasons are enough to find another place.