The crew showed up late. Even after they called, it was still an additional hour and a half before they showed up to the old house. They took 4 hours longer than quoted. We felt they were taking their time, hoping a 3rd person could show up and assist (at an additional $75 per hour I never initially agreed to). I even fed them during the move and they actually charged me for the time they spent eating the food I provided them. All the boxes were clearly marked and they still didn't take most of them upstairs, we ended up doing it ourselves. They marked up the wall going up the stairs and made no attempt to fix or arrange someone to fix it. Overall, pretty unimpressed.