First off, I LOVE Honda West. I have purchased many cars throughout the years. Of course maintenance on vehicles ALWAYS has to be done. I find whenever I go in to get service done on my vehicle whether its an oil change, service or repair I am taken care of. I am greeted at my vehicle with a smile, a plus. The service department as a whole is awesome, but I do have a regular service rep/person that I go to. I tend to make my appointments with Evan. Now, I must say he is very personable which is a good thing. Who wants to get help by someone that's cranky and seems like they hate their job? Exactly.