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  • I would seriously NOT recommend this company. My experience: I bought a mattress for $1,000. Within 7 days, I realized it was sloped and called the company. They told me they would come check it out. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. Brought it back within 2 hours. When we asked what was done to it, no one could answer us. It was exactly the same........ We then called and they said that there is nothing wrong with it. After already telling us that there is something wrong with it. When I lay on it you can visibly see my body is crooked. They will not refund our money, they will NOT exchange the mattress. They WLL NOT do ANYTHING. Please DO NOT buy from them. I have now, later read other reviews that people had the same experience. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any. I have never never never had such bad customer service...please tell everyone you know! I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. I'm really sad about this. You think you pay for quality. This company won't even think about fixing a mistake. In fact they have a whole "procedure" and wording that protects them from this in their warranty, because this has obviously happened before. They essentially just stole this money from us.
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