I'm rating this airline a four because they are one of the only airlines who still provide free snacks. After paying $500+ for a flight the least they can do is feed us, even if it is just peanuts and pretzels. Flights are increasing yet amenities are decreasing.
I like their moto, "every passenger is first class." Even if it isn't true I like their attitude!
Lastly, to Southwest, what makes you a competitor in this market is your occasional sales. Please keep that going and stop the blackout dates. Thank you.