So sad to see all these terrible reviews, but the place is under new management and let me tell you we had one awesome birthday party there today! We had 3 staff members who took care of everything! From the timing of the party to gathering up the kiddos for cake everything went perfectly. They also had someone on the rock wall as soon as we asked and the kids loved it! We purchased pizza through them from slices and everyone loved it. I also brought some snacks for the adults and The Play Factory immediately offered small appetizer plates and forks. I was of course weary about booking a party after seeing the reviews but let me tell you this was an awesome party! We had the entire place to ourselves and the kiddos had an absolute blast. Highly recommend.