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  • JCPenney has lost a loyal customer today. I attempted to exchange sizes of a shirt, I had no intention of returning it and they refused to do it because I did not have the receipt or the card that was used to pay for it. This shirt was a gift from my mother so I do not have her card or receipt. This is an absolutely ridiculous policy for just exchanging sizes. Absolutely no concern for the customer and I will not be returning.
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