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| - Overall this was our worst experience there. Food was below average, service poor, and yes read on about the mouse!
My wife and I celebrated our wedding anniversary and dined at The Grand Concourse River Room 8/29/14, reservations were for 7:30PM.
We spend 30 minutes in the Gandy Dancer prior to being seated for drinks. Good drinks.
Once seated in The River Room, gave the waiter our drink and appetizer order.
The River Room was less than half full. He disappeared for nearly 20 minutes!
The water person finally came around and said he didn't know we were here. We asked him to see our Waiter. He finally came back and said, oh yeah your drinks. I'll go get them.
When he returned we waited another 10 minutes and the App finally came our along with a salmon Pate.
He disappeared another 20 minutes and came back. He took our order and I made a comment of where have you been, we missed you. He simply laughed. He just didn't understand that his service was really bad!
Finally we ordered our Entree's and another drink.
We were now 1 hour into dinner!
Well he then never came back with our drinks again, over 20 minutes. How can I be sure of the times? My wife got her phone out at that point just to track it! Again the River Room was less than half full and we saw him nowhere else.
Finally we saw him and we motioned him over. I said, look your killing us here. Where are our drinks and Entrees. He said what drinks and then quickly said, oh yeah now I remember, I'll be right back.
He did come back quickly with the drinks and then Entrees.
I ordered the crab cakes.
Keep in mind, we are club members and do visit often.
The food was terrible. The Crab Cakes looked like they were under a heating lamp as the were dried and had burnt tops! The rice piloff was dry and flavorless.
My wife's entrée of the seafood pasta was acceptable but again lacked any rick flavor.
Since the waiter again disappeared, I just ate the crab cakes as at this point, who really cared.
Then I saw my wife look behind me and yelled look there's a mouse. Sure enough two tables down in the middle of the floor, there was a small mouse.
Two guys sitting at another table noticed as well and just laughed.
My wife was very upset to see a mouse in the dining room. Well it finally ran off and then came back again.
When our waiter came over, we told him about it.
This is where it gets crazy. He said, oh OK, did you name him? He says, I have a pet small rat at home and told us his name. I'm not kidding...
He just laughed and said they are harmless. My wife said yes we know but we don't want to eat with them.
He seemed like a very nice person but his skills as a waiter and his responses we not appropriate.
With that, we asked for our check and promptly left.
At the front desk I told the GM Milo exactly what happened from the bad food, bad service and of course the mouse.
He was very concerned and said he would deal with all of this.
By the way, there was never any acknowledgment of our anniversary and they knew we were celebrating.
Not sure what the Grand Concourse has come to but this was sooooo bad it was laughable.
We spend well over $120 for this experience not to mention ruining our anniversary dinner.
I would simply say, this place has really gone downhill, in fact we won't be returning any time soon. There are just too many other choices that I'm sure are better and the service better. We go out to enjoy not to have drama. This was like a bad dream. Maybe that's was the reason the place was less then half full on a Friday.
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