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| - My friend suggested Mitchell's for our traditional New Year's eve dinner. What a great idea I initially thought and we met there at 8:30 pm. On our way to the booth in the corner where my friend and her husband were already seated I noticed that even though my shoes had some rubber-type treading on the bottom, the floor was slick with grease from the kitchen. The constant traffic of servers through the kitchen across this section of flooring had created quite the build-up of grease on the floor. I noted to myself to walk extremely carefully. We safely arrived in the booth. As we sat down we all discussed the slick floor before we turned our attention to the menu.
We had a good waiter who was attentive to our needs. The food was good although honestly after what happened after dinner I can't even remember what I ordered. For those of you who may think what happened next was caused by alcohol, let me state that I did order 1 moscow mule. My friend and her husband had never had one and I wanted them to try it. They each drank some of it and I sipped the remainder. That was before dinner. 1 partial drink. I did not get a chance to finish the drink before dinner came because the food was served promptly. I intended to finish it after dinner. When we had finished eating dinner and had ordered desert I decided to visit the ladies room. I got up from the booth and carefully made my way taking literal baby steps across the slick section of floor to the restroom. I finally made it and noticed that the floor in the restroom was not slippery at all. As I left the restroom I walked first on the carpeted hallway section that runs front to rear. As I took that first step back onto the grease-slicked tile section the edge of my heel slid and I could not control the fall that followed. I hit my left hip and then broke the fall will my left cheekbone. It was quite violent. In order to hit my left side and the front of my face my body must have twisted as I fell. I was initially stunned and could not get up. The General Manager, Michael Shebeck, was apparently standing nearby as he was the first person I heard. In that moment I was very angry. I felt this was their responsibility to prevent this type of situation. Simply cleaning the floor on a regular basis could have prevented my fall. After I was raised to sit on a nearby chair, I showed him by sliding my shoes back and forth without any resistance how slick the floor was. After limping back to the booth and applying ice to my cheekbone I sat there wondering if anything was broken. (I subsequently went to the hospital and had my femur x-rayed and had a Ct scan to my face and neck. Nothing was broken. Though, I have Physical Therapy twice a week to address the problems caused to my joints by such a violent fall on concrete.) Honestly, when the check came I thought just maybe that they might comp my meal or the whole check. That did not happen. I guess that would have been some type of indication that they took ownership of what happened. We paid our $111.38 check (for the 2 of us) plus tipped our waiter.
Several weeks later I got a call from Landry's the parent company (Tony Lazenby, Risk Assessment Department). She asked for my 'side of the story'. At the end of the call she said she would get back with me after she finished her investigation. Weeks went by and Tony would not return my phone calls. Finally she did. 'Landry's would not be offering any compensation', she stated flatly. They would not cover hospital bills or physical therapy costs. NOTHING! When I asked why, she told me that the investigation is confidential and she could not tell me anything further. I did receive a letter in the mail stating that they were 'unable to establish any negligence on their part'.
Hmmmm. Apparently, a dangerous, grease-slicked floor, easily preventable by regular cleaning did not constitute negligence. I wish I knew what Mr. Shebeck had told his corporate office.
Please be careful at this location and at the location in the Waterfront. My friend tells me that the floor there is also not cared for properly and it just as slick.
In fact, try Bonefish Grill or anywhere else where the safety of the consumer is important.
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