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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The concept is technology replaces the human server. Although there are still about six servers running around, you order via the iPad fixed to the table or bar. The process of ordering is simple and the bright color pictures are useful. That is where the good experience ended. I ordered my food and the iPad stated someone would come take my credit card information. It then states your food will be there in less than15 minutes. I followed the process and I waited...and waited...and waited. No drinks were brought to my table, no one came to take my credit card. I found an assistance icon and asked for someone to come to my table. Two times and nothing! I finally walked up to the bar and asked if they had my order. Oh yes, we have it. I inquired when it would be ready? Where was my coffee? They were clueless. I canceled the order and told them I could not wait any longer. The manager asked if I was leaving, I told him YES! I have a plane to catch and I had waited thirty minutes for nothing. Ridiculous! Great concept, but a fail for execution!
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