Let's start with the staff on my trip today. They were all standing around talking either to one another or messing with their cell phones. Being inattentive is rude at a restaurant and people are waiting on their orders and were definitely doing so.
Next when a person orders a burger without cheese and the staff messes up and puts cheese on your burger it is customary to replace the burger. It is not the customers fault you are not paying attention. Instead they scraped the cheese off my burger and brought it back to me. How did I know this? The burger not only tastes like cheese still (because when it melts the flavor is in the meat), the burger still had cheese flecks all over it. Thanks for your great service (insert sarcasm here)
Next up I decided to trust this crew to make me a malted milkshake...Mistake. When one prepares a shake with malt one doesn't just make the shake and throw some malt into the bottom in large clumps. It should be made into the shake while blending.
I am convinced the staff here on 8/28 6pm does not value their jobs, value their customers and does not have any concern for quality. This is not only unfortunate but you have lost my business and will lose the business of my family, friends and coworkers. I am a marketing professional and do know how to circulate bad reviews quite well.
It's very sad that people choose jobs they do not value and this team should work in a different industry...perhaps telemarketing and not food.