I was looking for a specific stroller in a particular colour and called this place to see if they had what I needed. The lady I spoke with over the phone did some checks on the computer and said they have what I was looking for. I told her I was heading over straight away, not asking to put items on hold or anything like that. When I got there, I went straight to the stroller section and was greeted by an associate (not the same one who helped me over the phone) and asked if there was anything she could help me with. As soon as I mentioned the stroller, she asked if I was the person who called in earlier that day. I said yes. She redirected me to another associate, I guess she was the "stroller lady", who also heard about me calling about the stroller earlier. I was given a 101 on the stroller and before she proceeded with further information (so as not to waste anyone's time), she had asked me questions to make sure this stroller suited my family and our needs. This stroller is probably one of the most expensive ones in the market and she could've easily sold it to me to boost their sales. I was very impressed that she didn't take advantage and made sure that I was purchasing it for the right reasons. She then explained everything I needed to know and more about the stroller, plus giving me the opportunity to try out while she grabbed my items (which they had put aside for me without me even asking!). The customer service in the store is phenomenal! Even though I thought I had made a thorough research, the information I was given by the associate was super helpful. The check out process went smoothly and someone even helped me load boxes in the car. Will definitely come back to this store!