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  • Every time I come to this location it's like 5:30am before I go to my office, so the store is NOT busy. The service here takes FOREVER. There is one guy who is actually really good w/ customer service, seems maybe late 20's and is very friendly and has "get up and go" but the rest of them will literally watch you stand around for 5 min before taking your order. "We'll be right with you" ....but not really. Since I like a lot of cream in my coffee the one dude will charge me for a grande coffee in a venti cup, but the others haven't caught onto this concept.... instead they charge you for a huge coffee when you're only getting a grande. Today I was the ONLY customer besides someone at drive-thru and they didn't have my online order at all, and when I asked how long espresso would take one of the girls said "about 5 min." Really? 5 min on espresso when I'm the only customer? So obviously didn't have time to wait ....hence using the "convenient" mobile app to order. Ended up having to get a regular coffee. Their cups ALWAYS leak on the sides so I had molten hot coffee dripping on my hand. There was about 4 or 5 people working in there yet I had to stand around and wait on one of them to take my order. This Starbucks is the worst. I only go here b/c it's convenient. Of course, this is a first-world problem but it makes for a crappy morning when you expect a mobile order to be ready and it's not. I hate paying full price for sub-par quality and service. Starbucks can do better.
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