I have had many experiences with this pet hospital but one will stick in my mind forever. I had to have our cat put down there and what they did was inexcusable. They put a port in so we could be with her as she went to sleep but when they put the port in they hit a nerve. The cat was in extreme pain right away so we told them to give her the injection to put her out of her pain. They told us they would not do that until we paid for the service in full. I said I have the money just put her down so she isn't in pain anymore. They refused and made me go through the entire credit card process before they would inject her. Then they led us out the back door with our deceased cat. Sorry, I hate to give bad reviews but give me a break. To be fair, this was about 10 years ago and it could be different now. But the next cat we had that had to be put down was done at Dravosburg Pet Hospital and the vet cried along with us.