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| - Last night I had the opportunity to visit this beautiful place located in the heart of downtown Cleveland. When I walked in I was floored by the set-up and how lovely the restaurant was inside. My first stop of course was the bar. The bartender was very friendly and made me the perfect Bittersweet Symphony ($12) which came in a martini glass. I was there for waiting on friends and wanted to celebrate a birthday at the same time. Well, I found out that in order to bring cake into the restaurant and cut it, you will be charged $5 per slice for cutting and sharing cake at this facility. During the night, we had 2 young ladies named Jordan help with orders and service while we sat in the lounge area up front. There was a light crowd (week night) but everyone was so friendly and wished my friend a "happy birthday" as they passed by the lounge area. However, towards the end of the night an older gentleman and friend came to talk and have a great time with the group of friend there. By the end of the night, seven friends and two extra men we didn't know were having a great time. One gentlemen even bought a bottle of Champagne for the group ($150) which we shared and laughed until almost time to go. Our server Jordan (African American) was AWESOME, SUPERB and had the best personality that any server could have. However, we notice the other Jordan (Caucasian) walking back and forth monitoring to see if the cake had been cut (I say that jokingly but it's true). Cake cut and shared with anyone who wanted a slice in the restaurant. As we are preparing to leave and everyone has already paid there bill, here comes Jordan (Caucasian) handing the bday girl her cake bill. I was astonished! My bill alone was $50 with two drinks, a burger and tip! Someone else paid $60, etc I couldn't believe we had spent high priced cash and she handed her a $25 tab. I asked her why she was still charging if the bill here was already close to over $400 in this area and she said "I told you I would" . That's not really where the problem lies.....She actually stood there and waited for the money to be place in the bill fold. When I asked her why she was still standing around in the area she stated that she was waiting on the money and to see if she needed change. When I asked her to leave the area she told me that she wasn't leaving until she received the money and check if she need change. At this point it got ugly because I told her she was just standing in the area to be rude and unprofessional....Guess what?! She didn't move and became confrontational. In such a classy place, I couldn't believe that a dressed up staff member would behave in that manner. I will not be returning to the Marble Room just based on the unprofessional actions of Ms. Jordan. No guess some be subjected to rude and confrontational behavior from a business where I spend my money. Obviously, she's never worked in the hospitality business because she had no hospitality. It was that one bad apple that spoiled my experience. Nonetheless, the food was really good.
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