I called Goettl to have my air conditioner rejuvenated. The lady on the phone scheduled my appointment for 2 weeks out because my request was not an emergency. She took my card number and pulled the payment right away. The appointment kept getting pushed back for reasons that made no sense. The dispatch called to reschedule for the following week and stated that we would be the first house the tech would be at for the day. Here it is 11:20 and they keep giving me the same excuses. I requested a refund and was told that it will take 7-10 business days for me to get my refund. Even though Goettl took my money without completing the service. Overall they are unprofessional and could care less about the customer. Consumer beware!