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  • on april 28, 2013 i had gone to the carwash at pit stop on maryland parkway and windmill. paid, drove to entrance put car in neutral and closed mirrors as instructed. gave the attendant a tip. proceeded through to the end of wash told by drying attendant to pull up to drying area parked opened my door to tip the attendant then checked my email. i noticed out of the corner that the attendant was manually trying to open my driver side mirror i yelled no stop and pushed to electronically open the mirrors. he finished drying. i proceeded to leave the parking lot turning right onto maryland parkway. i noticed when i turned my blinker on to turn right on to maryland my dash pinged me a note saying right turn signal mirror error, i look at the mirror and the case was just hanging on the mirror. i pulled over and looked at it. it was broken off completely. i put case in my car. i called the car wash. was told to come back to file a statement. filed statement the attendant watched the video came back to tell me that the camera did not record the other side of vehicle. i was told that some one would call me. i was texted and told to go to there body shop to get a quote. the body shop informed me that he would fax over quote to pitstop. it had been awhile so i again contacted pit stop. i finally had a response through text saying i can call his manager het texted me her info and said the estimate was on her desk. i called the manager brenda 702-835-0956 left a few messages. finally we talked and she said they were denying the claim. i said why and explained to her again what happened. which is we really dont know but its broken! and it worked before i went to their car wash. she said she would get back to me. again i wait and call her. she tells me they are denying it because the guy dried the drivers side first then i opened the mirrors. i again say the attendant told me the video did not record that. i tell her again it was fine when i drove in, followed the directions and left with it broken. also told her that i was told by some one else that they too had a broken mirror from the same car wash and the car wash had fixed it. her reply was " if it was a forty dollar fix, there would be a solution" i was shocked and replied that because i have an expensive car you guys wont fix it. she replied that she did not mean it that way. i then asked for her superiors number, she told me there was no one else i said there has to be someone above you she replied the owner i said fine what is his name and number and she told me she would not give it to me. i said are you serious im calling my insurance and better business brae she said i will show them the video. i said ok because the attendant already told me it did not get the other side of vehicle. she said i will have him call you and gave me his name. after a couple days i had no call then i called left voicemail on brenda's work phone. a few days later i received a voicemail from the owner with no return number and said he would call again. which he never did.
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