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  • Me and my family drove down to Charlotte from DC to check on apartments. Visited another cortland location and was treated very well. We thought we should get the same treatment, not so. Even though they had terrible reviews we throught to give it a try. The staff was very unprofessional. I walked in the first girl acted disinterested since it was 30 mins before closing. I only wanted to see a 2 br with my wife and newborn, NO amenities. She says it's a rule that no apartment complex shows apartments after 6. I said ok can you please show me this because I have never heard or seen anything like that before. The girl says well it should be on our website I tell her it's not she "oh well". Some other girl comes out the back and says well we technically don't show after 6:30. So which one is it!? It was 6:38. I said can I please see it she said no I asked her was she the property manager and can I have your card she said yes I am and I can get you one. When I got her card I asked and she said she is ONE of the managers. Blatant lie for no reason. I said well who is the manager and can I have their card. She sarcastically says you sure can. After the terrible customer service and experience from cindy kurien "the property manager" in reality she is the resident experience manager. I will not be renting from them. Just take a look at the other reviews. They seem to not care about residents or future residents. Very disappointed in this community.
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