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| - Came here tonight to grab some dinner. My mom is in town visiting and I always rave to her about this place and how they have really good mochiko chicken wings. So I decided to take her there.
First, there was no more poke. Not complaining, maybe had I come earlier, there would've been some.
Second, my mom and I both wanted the steak. Come to find out it's made to order so I was asked to wait 10 minutes, no big deal. However, 20 minutes later I was still waiting for my steak. Why it takes 20 minutes to cook steak is beyond me.
Third, my steak finally finished but was told I'd have to wait for the mochiko chicken to finish frying. That's when I was like, what the hell. I just waited over 20 minutes for my steak, now you're asking me to wait longer for my chicken? Instead I said to cancel my chicken and I'll just take something that was already cooked. I was trying my hardest not to get mad. I used to be in customer service, so I didn't wanna be that customer that gave a hard time over something that was out of their control. I had my mom and 2 year old in the car waiting, so I was kind of in a hurry and was not expecting to be waiting for that long.
I really do think their system needs to improve. Because waiting over 20 minutes for my food was a little ridiculous. Customer service was still great, everyone was very apologetic. I might not come back for awhile because of what happened, but my mom said the food was still delicious and it was worth waiting for.
Oh and another thing, the person grilling the steak and chicken was spraying so much Pam on the meat while he was grilling it. Why?! Never in my life have I ever seen that.
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