Ariel has been cutting my hair for probably 4-5 years, picked me up after my original guy left. He gets busy, because he is GOOD. I usually walk in with no problem, unless its important in which case I will call ahead...but have been asked to come back later to keep me from waiting sometimes when he has other appointments. When I come back for my appointment there is a seat waiting and I get a great hair cut. Never an issue. You just have to be a considerate, patient human being, realize the world doesn't always revolve around you, plan ahead if needed, sometimes wait your turn and you get GREAT service. I highly recommend this V's if you want a great CONSISTENT haircut each time and are looking for a Barbershop with professionals.