Over priced (200% - 300% more than elsewhere) and poor service. I walked the entire store, passed 3 employees. Nobody greeted or said one word to me. I heard one male employee at the front talking to another about how there is usually just one customer in the store at a time. He then said that if someone else may come in he just says he's in the store alone and then people understand.
Prices are outrageous. For example, a large dog kennel priced at $144 but can be purchased on Amazon.com or even locally for just $80. Brushes and accessories 50% or more. A popular brand brush priced here for $24.99 and just $8.99 at Petsmart.