New to the area, thought I would venture away from my usual place. They got me seated with in five minutes BUT there I sat for 40 minutes with my old gel still on while another client got waxed. It took 1 hour and 45 minutes on a NOT at all busy Saturday to get a new set on. It was nothing special, my gel is crap, lumpy and with air bubbles. They are in NO rush if you want to waste time....and money. I will continue to drive the extra 15 minutes to save 20-30.