I am always a little apprehensive to go to a new hair salon, but I was put at ease immediately on the phone when booking an appointment they were friendly and helpful in finding a time that worked for me. On walking in they looked confused and when I said I had an appointment there was nothing in the book. I played them back the message they left on my phone confirming I had the correct date and time. They were so nice and apologetic. They got me in right away and gave me a 30% discount for the mix up. My hair cut turned out awesome and the stylist was personable and sweet. Definitely coming back.